New World of Work Empathy on the Job Certificate of Completion

Twenty-first century workers need to be tolerant of inevitable changes in the work environment and adapt accordingly.  Improve your strength in the workplace by understanding the difference between Empathy and Sympathy; learning good listening skills and how to ask appropriate questions to know what the other person is feeling; using communications skills based on honesty to develop trust; developing relationships with  people from other cultures and backgrounds that show they are valued and respected;  make decisions based on customer needs and evaluate customer satisfaction.