New World of Work Empathy on the Job Certificate of Completion
Twenty-first century workers need to be tolerant of inevitable changes in the work environment and adapt accordingly. Improve your strength in the workplace by understanding the difference between Empathy and Sympathy; learning good listening skills and how to ask appropriate questions to know what the other person is feeling; using communications skills based on honesty to develop trust; developing relationships with people from other cultures and backgrounds that show they are valued and respected; make decisions based on customer needs and evaluate customer satisfaction.
Learning Outcomes
Upon satisfactory completion of this program students will be able to:
- Demonstrate how Empathy and good listening skills develop trust and strong relationships.
- Use positive communication to build trust and build relationships that show people they are valued and respected.
- Identify customer needs and understand the impact on decisions in the workplace.
- Use critical thinking skills to evaluate customer satisfaction.
